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Your information, transaction records, and payment details — including your DANA, OVO, or GoPay activity — are handled under this policy. We built these practices around your right to know what we collect, why we keep it, and how you can review or correct it at any time.
This policy covers personal information collected when you register an account, make deposits or withdrawals through DANA, OVO, or GoPay, access your account wallet, or contact our support team. We collect the data needed to run your account: identity details you submit at registration, transaction records tied to your wallet, device and session information generated during login, and any support correspondence you send us. We do not sell your personal data to third parties. Where we share information — for example, with payment processors handling your DANA or OVO transfer — it is limited to what is necessary to complete that specific transaction or comply with applicable law. Access to your data inside our systems is restricted to personnel and processes that need it to operate your account or respond to your support requests. This policy applies where access is permitted under local law and in eligible regions. Availability of specific features, including certain payment rails, depends on your location and applicable local regulations. We update this policy when our practices change; the current version is always shown on this page. Continued use of your account after an update means you have read the revised terms. If you have questions about a specific data practice, the support routes in this page are the right place to start.
DANA
OVO
GoPay
Wallet Records
Registration details, login sessions, and account settings you manage directly fall inside this policy. This includes the identity information you provided when opening your account and any changes you make through account controls.
Payment records linked to your DANA, OVO, or GoPay activity are covered here. We retain transaction logs as required to process your withdrawals and deposits and to respond to any account queries you raise.
General browsing activity on macaobet — pages visited, session duration, and device type — is collected to improve how the platform functions on your device. This data is handled under the same retention and access rules as account data.
Links or services that direct you away from macaobet are governed by their own privacy terms, not ours. We do not control data practices on external sites. Check the third party's own policy before sharing personal information with them.
You have concrete options for managing the personal data we hold. Reviewing your account details is straightforward: log in and open the account settings section, where your registered information is displayed. Corrections to your name, contact details, or linked payment method can be submitted directly from that screen — follow the fields and verification steps shown there. For data questions that go beyond what account settings cover — such as requesting a record of what we hold or asking about a specific data handling practice — our support team is the right contact. Reach us through live chat or the email address listed in the support section of this page. We aim to respond to data-related requests with the same priority as account support queries. Where local law grants specific data rights in eligible regions, those rights apply to your account under this policy.
Log in and open account settings to see the information registered to your account. Your wallet history and transaction records are visible in the account dashboard after login.
Changes to registered details — contact information, linked payment accounts — can be submitted through the account settings screen. Follow the verification steps shown in the form.
For queries about specific data practices or to request information beyond what account settings show, contact our support team directly via live chat or email.
If you need help understanding what data we hold or how it is used, our Indonesia support team handles these requests. Details are in the support section below.
Open the chat icon from any page on macaobet to connect with our support team in real time. This is the quickest route for account and data queries.
Send your data or privacy question to our support email address shown in your account dashboard. Include your registered account details so we can locate your records.
The help section inside your account lists common data and privacy topics with step-by-step guidance. Check there first — many questions about records and settings are answered without needing to contact support.
We use cookies to keep your session active, remember your preferences, and understand how the platform performs on your device. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features function.
Access to your account data inside our systems requires authentication. We apply access controls so that only the processes and personnel needed to run your account or respond to your support request can reach your records.
We keep your data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to DANA, OVO, or GoPay activity are retained in line with financial record obligations.
When this policy changes, the updated version appears on this page. We do not send updates on a fixed schedule — check this page for the current version, or contact support if you have a question about a specific change.
We collect the identity and contact details you submit during registration, plus device and session data generated when you log in. If you use DANA, OVO, or GoPay, transaction records linked to those payment methods are also stored against your account.
Yes. Log in and open the account settings section — your registered details and wallet history are visible there. For a broader record of data we hold, contact our support team via live chat or email with your account details.
Go to account settings after logging in. Changes to your name, contact details, or linked payment account can be submitted from that screen. Follow the verification fields shown — the steps are specific to the type of change you are making.
We share data only where it is necessary — for example, with payment processors handling your DANA or OVO transfer. We do not sell personal data. Any sharing is limited to what is needed for that specific transaction or legal requirement.
Your data is kept while your account is active and for the period required by applicable law after you close it. Transaction records, including payment activity through GoPay or DANA, are retained in line with relevant financial record obligations.
Reach our support team through live chat on any page or via the support email in your account dashboard. Include your registered information so we can locate your records. We handle data requests with the same priority as account support queries.